To find out more go to

Delivery, Packaging and Storage of your homemade treats

  • Please order at least 24-36 hours before delivery required.
  • These homemade treats are baked and posted Monday to Friday.
  • We use Royal Mail to send your homemade treats across the UK.
  • Please note at Bank Holidays this does not apply for the day after the holiday.
  • Bank holiday and Christmas delivery cannot be guaranteed as all delivery depends on the Royal Mail.
  • Most deliveries do arrive in the expected time except for over the Christmas period.
  • Any problems contact us through the Shop at or contact via email
  • We only accept orders for delivery within the UK through the website, however if you have any special requests, eg, dietary requirements, please email us to let us know and we will reply.
  • These homebaked treats are best kept in an airtight container when you receive them and they can last up to 7 days (if they last that long)
  • The best before date will be shown on the base of the tray.
  • All traybakes will arrive in a foil tray which is sealed in a cellophane bag before being carefully packed in a strong postal box and sent direct to your door.
  • All cupcakes are packaged in specially manufactured cupcake boxes.




See all conditions



see Terms and Conditions



These are the terms and conditons upon which makes this website available to you and on which we supply and deliver homebaked products. You can access our services via webshop, contacting or email at


“The Contract” means any contract between us and you for the sale and purchase of the Goods, incorporating these Terms and Conditions; ‘the Goods’ means any goods agreed in the Contract to be supplied to you by us (including any part or parts of them).


This legal notice applies to the entire contents of this website and to any correspondence between us and you. Please read these terms and conditions carefully before using this website. Using this website indicates that you accept these terms regardless of whether or not you choose to purchase from us.


1. Order Processing and Payment


1.1 A minimum of 36 hours is required for all orders.


1.2 All orders will be acknowledged via email, but are subject to availability of products and acceptance of your order.


11.3 Payment may be made by credit card, debit card, or paypal, and will normally be debited within 24 hours.. No payment shall be deemed to have been received until we have received cleared funds.


1.4 You shall make all payments due under the Contract without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by us to you.




2. The Products


2.1 Products made in the kitchen of are made by hand and accordingly there will be minor variations in appearance. All illustrations and descriptions displayed on Website or distributed by email, brochure or in any other way are for guidance purposes only and will not form part of the Contract.


2.2 We reserve the right to make alterations to the design, appearance and technical specifications of our products from time to time and at such time or at any other times, to make alterations to our advertised information concerning such Goods, without notice. We reserve the right to substitute some or all of the contents or packaging with an item of equal or greater value without notice.


2.3 Product ingredients include eggs, flour, cocoa, sugar, milk and butter and may contain traces of nuts. Please contact or email at to enquire about product ingredients before ordering.


3. Prices


3.1 Prices stated as part of the Services include VAT as applicable.


3.2 Delivery charges on the Delivery page are indicative only and we reserve the right to charge the actual cost of delivery without notice.


4. Delivery


4.1 We deliver to any postal address in the United Kingdom including Northern Ireland, the Isle of Wight and the Scottish Isles. We also deliver to the Channel Islands and the Isle of Man. We do not deliver to the Republic of Ireland or to any other country outside the United Kingdom.


4.2 We will endeavour to deliver on the date that you specified in your order from Monday to Friday between 8am and 6pm. Delivery on the date and at the time specified in your order is intended to be an estimate, is not guaranteed and is not of the essence. See further 5.3 below.


4.3 Our delivery service is not available on Saturdays, Sundays, UK public holidays or the day after a public holiday. We may be able to deliver on Saturdays upon special request, for which there will be a charge in addition to our standard delivery charges.


4.4 If products are damaged in transit, the maximum amount payable in respect of these products will be limited to the price of the products damaged. See further clause 5.5 below.



4.5 If you properly reject any of the Goods which are not in accordance with the Contract you shall nonetheless pay the full price for such Goods unless: (i) you give written notice of rejection to us within three working days of delivery; and (ii) you return such Goods to us at your own cost with our prior consent within five working days of delivery.


4.6 We shall not be liable whatsoever if you fail to give such notice of damage or non-delivery and any such damage to the goods shall be deemed to have occurred after transit or delivery, unless the contrary is proven by you.


4.7 You are required to enter full and accurate details, including the name, address and postcode, of the recipient. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.


4.8 Deliveries to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution. Deliveries cannot be made to PO Box addresses. All deliveries made to hospitals must include the ward name or number in the relevant address field.



6. Cancellation


6.1 Only order amendments or cancellations which are given at least 2 working days before the intended delivery date may be accepted. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders, please contact or email


6.2 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.



7. Title and Risk


7.1 The Goods are at your risk from the time of delivery.


7.2 Ownership of the Goods shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of the Goods and all other sums which are or which become due to us from you on any account.




8. Customer Services


8.1 Because of their perishable nature, homebaked products are non-returnable. This does not affect your statutory rights. If you are not completely satisfied with your cupcakes please contact or email at, quoting your order reference number.


8.2 In order for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 24 hours of the date of delivery or intended delivery of your purchase.






When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.


When you browse our store, we also automatically receive your computer's IP address in order to provide us with information that helps us learn about your browser and operating system.




With your permission, we may send you emails about our store, new products and other updates.




When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.


If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


3.1 Consent Withdrawal


If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:




We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.




Our store is hosted by They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through's data storage, databases and the general application. They store your data on a secure server behind a firewall.




If you choose a direct payment gateway to complete your purchase, then our third-party payment gateway might use your credit card info for that purpose. See 3.8.


6.1 Third Party Services


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.


6.2 Links


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


6.3 Security


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.


6.4 Age of Consent


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.




We reserve the right to modify our terms of service at any time, so please review it frequently.


Changes and clarifications will take effect immediately upon their posting on the website.


If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.



Copyright @ All Rights Reserved